Frequently Asked Questions (FAQs):
1. How do I place an order?
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information. Once your order is confirmed, you will receive an order confirmation email.
2. What payment methods do you accept?
We are providing COD to all over Pakistan. Online Payment Gateways will be soon at our website.
3. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method you choose during checkout. Generally, orders are processed within 1 business day and delivered within 1 business day In Sahiwal City and 2 Business days in other cities.
4. Can I track my order’s status?
Yes, you can track the status of your order by logging into your account and visiting the “Order History” section. Once your order has been shipped, you will receive a tracking number that you can use to monitor the delivery progress.
5. What is your return policy?
Our return policy allows you to return items within 2 days of delivery if they are unused, in their original condition, and with all packaging intact. Please refer to our Return Policy section for detailed information on the process. returns@apnasahiwal.com
6. How do I initiate a return?
To initiate a return, log in to your account, go to the “Order History” section, and select the item you want to return. Follow the provided instructions to generate a return request. Our team will review your request and guide you through the next steps.
7. Are there any shipping charges?
Shipping charges vary based on factors such as your location, the shipping method chosen, and the weight of the package. You can view the applicable shipping fees during the checkout process.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 2 days of delivery. We will assist you in arranging a return or replacement and address the issue promptly.
9. Do you offer international shipping?
No, we are not offering international shipping but we’ll soon open our site for international shipping. During checkout. We currently ship all over Pakistan.
10. How can I contact customer support?
You can reach our customer support team through the “Contact Us” page on our website, where you can fill out a form or find our contact details. We are here to help with any questions or concerns you may have.
If you have any further inquiries, please don’t hesitate to contact us. Your satisfaction is important to us, and we are dedicated to providing you with the best possible shopping experience.
